Healthcare Chatbots Market Introduction and Overview
According to SPER Market Research, the Global Healthcare Chatbots Market is estimated to reach USD 0.89 billion by 2033 with a CAGR of 14.71%.
The report includes an in-depth analysis of the Global Healthcare Chatbots market, including market size and trends, product mix, distribution channels, and supplier analysis. Chatbots are computer programs designed to help people and artificial intelligence have conversations. Chatbots use text or audio output to interact with users. The communication is conducted using messages that are pre-calculated sentences. Patients can use these chatbots to find clinics, make appointments, and evaluate symptoms. They are either cloud-based or on-premise systems. In addition, healthcare payers use healthcare chatbots to establish a rapport with prospective customers.
- Bupa (UK), an insurance company, has joined up with Babylon (UK) to offer artificial intelligence-powered health services to all of its corporate business clients. End users in the United Kingdom can get 24-hour health advice from Bupa.
- Bupa (UK) and HealthTap, Inc. (US) have formed a cooperation. Bupa's digital experiences will be enabled by HealthTap's unique Health Operating System HOPES and its AI-powered apps, which will improve speed, convenience, and quality of treatment for its clients.
Market Opportunities and Challenges
Opportunities: Rising Internet access and the increasing popularity of smartphones and mobile platforms are important factors in assuring chatbot acceptance and utilization. This has assured that an increasing number of customers have access to healthcare services while also considerably expanding the reach of such services. According to Anthem Insurance Companies, Inc. (US) data published in May 2017, approximately 52% of smartphone users gather medical information using mobile apps; 36% of doctors feel apps are the most effective way to communicate with patients; and 93% of doctors believe mobile apps can enhance health. Many mission-critical communication challenges in healthcare are solved by smart devices equipped with advanced chatbot features. As a result, an increase in general smartphone and device adoption will benefit the growth of healthcare chatbots market
Challenges: Data privacy concerns are one of the primary challenges that are anticipated to impede the growth of the global healthcare chatbots market. Chatbots for healthcare give a number of advantages to both patients and healthcare professionals. However, in situations when the data is not properly stored, the information gathered by the chatbots is susceptible to assaults. For example, inadequate code, human mistake, and insufficient security might result in data privacy problems. Due to chatbot vulnerability, very sensitive and private protected client data may be exposed through hacking.
Market Competitive Landscape
The market for healthcare chatbots is extremely competitive worldwide, and the leading companies have implemented a range of tactics to secure the largest possible market share. These consist of partnership, acquisition, product launch, and collaboration. Ada Digital Health Ltd., Ariana, Babylon Healthcare Service Limited, Infermedica Sp. z o.o., Buoy Health, Inc., GYANT.Com, Inc., Microsoft, PACT Care B.V., Sense.ly Inc., and Your.MD are some of the major companies in the market.
Scope of the Report:
| Report Metric | Details |
| Market size available for years | 2019-2033 |
| Base year considered | 2022 |
| Forecast period | 2023-2033 |
| Segments covered | By Component, Deployment Model, By Application, By End User
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| Regions covered | North America, Asia-Pacific, Latin America, Middle East & Africa and Europe
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| Companies Covered | Infermedica Sp. z o.o, Buoy Health, Inc, PACT Care B.V, GYANT.Com, Inc, Microsoft, Sense.ly Inc, Ada Digital Health Ltd, Babylon Healthcare Service Limited, Ariana
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COVID-19 Impact on Global Healthcare Chatbots Market
The usage of chatbots for healthcare has expanded since the pandemic. The World Economic Forum reports that more than a thousand chatbots tailored to COVID-19 have been developed using Microsoft's chatbot creation tool alone. The debut of the SUTRA smart chatbot, which assists COVID-19 patients in finding nearby verified plasma donors and healthcare facilities, was announced in May 2021 by Sapio Analytics and the Government of India. For folks living in small areas or without access to digital platforms and networks, a chatbot is designed.
Key Target Audience
- Healthcare IT Solution Providers
- Healthcare IT Vendors
- Healthcare IT Service Providers
- Hospitals and Physician Offices
- Diagnostic Laboratories
- Healthcare Payers
Our in-depth analysis of the Healthcare Chatbots Market includes the following segments:
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By Component:
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Software
Service
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By Deployment Model:
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Cloud
On-Premise
Others
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By Application:
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Symptom Check
Medical Assistance
Appointment Booking
Others
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By End User:
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Patient
Healthcare Providers
Insurance Companies
Others
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By Region:
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Asia-Pacific
Europe
Middle East & Africa
North America
Latin America
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Key Topics Covered in the Report
- Global Healthcare Chatbots Market Size (FY’2023-FY’2033)
- Overview of Global Healthcare Chatbots Market
- Segmentation of Global Healthcare Chatbots Market By Component (Software, Service)
- Segmentation of Global Healthcare Chatbots Market By Deployment Model (Cloud, On-Premise, Others)
- Segmentation of Global Healthcare Chatbots Market By Application (Symptom Check, Medical Assistance, Appointment Booking, Others)
- Segmentation of Global Healthcare Chatbots Market By End User (Patient, Healthcare Providers, Insurance Companies, Others)
- Statistical Snap of Global Healthcare Chatbots Market
- Expansion Analysis of Global Healthcare Chatbots Market
- Problems and Obstacles in Global Healthcare Chatbots Market
- Competitive Landscape in the Global Healthcare Chatbots Market
- Impact of COVID-19 and Demonetization on Global Healthcare Chatbots Market
- Details on Current Investment in Global Healthcare Chatbots Market
- Competitive Analysis of Global Healthcare Chatbots Market
- Prominent Players in the Global Healthcare Chatbots Market
- SWOT Analysis of Global Healthcare Chatbots Market
- Global Healthcare Chatbots Market Future Outlook and Projections (FY’2023-FY’2033)
- Recommendations from Analyst
1. Introduction
1.1. Scope of the report
1.2. Market segment analysis
2. Research Methodology
2.1. Research data source
2.1.1. Secondary Data
2.1.2. Primary Data
2.1.3. SPER’s internal database
2.1.4. Premium insight from KOL’s
2.2. Market size estimation
2.2.1. Top-down and Bottom-up approach
2.3. Data triangulation
3. Executive Summary
4. Market Dynamics
4.1. Driver, Restraint, Opportunity and Challenges analysis
4.1.1. Drivers
4.1.2. Restraints
4.1.3. Opportunities
4.1.4. Challenges
4.2. COVID-19 Impacts of the Global Healthcare Chatbots Market
5. Market variable and outlook
5.1. SWOT Analysis
5.1.1. Strengths
5.1.2. Weaknesses
5.1.3. Opportunities
5.1.4. Threats
5.2. PESTEL Analysis
5.2.1. Political Landscape
5.2.2. Economic Landscape
5.2.3. Social Landscape
5.2.4. Technological Landscape
5.2.5. Environmental Landscape
5.2.6. Legal Landscape
5.3. PORTER’s Five Forces
5.3.1. Bargaining power of suppliers
5.3.2. Bargaining power of buyers
5.3.3. Threat of Substitute
5.3.4. Threat of new entrant
5.3.5. Competitive rivalry
5.4. Heat Map Analysis
6. Competitive Landscape
6.1. Global Healthcare Chatbots Market Manufacturing Base Distribution, Sales Area, Product Type
6.2. Mergers & Acquisitions, Partnerships, Product Launch, and Collaboration in Global Healthcare Chatbots Market
7. Global Healthcare Chatbots Market, By Component (USD Million)
7.1. Global Healthcare Chatbots Market Value Share and Forecast, By Component, 2023-2033
7.2. Software
7.3. Service
8. Global Healthcare Chatbots Market, By Deployment Model (USD Million)
8.1. Global Healthcare Chatbots Market Value Share and Forecast, By Deployment Model, 2023-2033
8.2. Cloud
8.3. On-Premise
8.4. Others
9. Global Healthcare Chatbots Market , By Application (USD Million)
9.1. Global Healthcare Chatbots Market Value Share and Forecast, By Application, 2023-2033
9.2. Symptom Check
9.3. Medical Assistance
9.4. Appointment Booking
9.5. Others
10. Global Healthcare Chatbots Market , By End User (USD Million)
10.1. Global Healthcare Chatbots Market Value Share and Forecast, By End User, 2023-2033
10.2. Patient
10.3. Healthcare Providers
10.4. Insurance Companies
10.5. Others
11. Global Healthcare Chatbots Market Forecast, 2019-2033 (USD Million)
11.1. Global Healthcare Chatbots Market Size and Market Share
12. Global Healthcare Chatbots Market, By Component, 2019-2033 (USD Million)
12.1. Global Healthcare Chatbots Market Size and Market Share By Component (2019-2026)
12.2. Global Healthcare Chatbots Market Size and Market Share By Component (2027-2033)
13. Global Healthcare Chatbots Market, By Deployment Model, 2019-2033 (USD Million)
13.1. Global Healthcare Chatbots Market Size and Market Share By Deployment Model (2019-2026)
13.2. Global Healthcare Chatbots Market Size and Market Share By Deployment Model (2027-2033)
14. Global Healthcare Chatbots Market, By Application, 2019-2033 (USD Million)
14.1. Global Healthcare Chatbots Market Size and Market Share By Environmental Medium (2019-2026)
14.2. Global Healthcare Chatbots Market Size and Market Share By Environmental Medium (2027-2033)
15. Global Healthcare Chatbots Market, By End User, 2019-2033 (USD Million)
15.1. Global Healthcare Chatbots Market Size and Market Share By End User (2019-2026)
15.2. Global Healthcare Chatbots Market Size and Market Share By End User (2027-2033)
16. Global Healthcare Chatbots Market, By Region, 2019-2033 (USD Million)
16.1. Global Healthcare Chatbots Market Size and Market Share By Region (2019-2026)
16.2. Global Healthcare Chatbots Market Size and Market Share By Region (2027-2033)
16.3. Asia-Pacific
16.3.1. Australia
16.3.2. China
16.3.3. India
16.3.4. Japan
16.3.5. South Korea
16.3.6. Rest of Asia-Pacific
16.4. Europe
16.4.1. France
16.4.2. Germany
16.4.3. Italy
16.4.4. Spain
16.4.5. United Kingdom
16.4.6. Rest of Europe
16.5. Middle East and Africa
16.5.1. Kingdom of Saudi Arabia
16.5.2. United Arab Emirates
16.5.3. Rest of Middle East & Africa
16.6. North America
16.6.1. Canada
16.6.2. Mexico
16.6.3. United States
16.7. Latin America
16.7.1. Argentina
16.7.2. Brazil
16.7.3. Rest of Latin America
17. Company Profile
17.1. Ada Digital Health Ltd
17.1.1. Company details
17.1.2. Financial outlook
17.1.3. Product summary
17.1.4. Recent developments
17.2. Ariana
17.2.1. Company details
17.2.2. Financial outlook
17.2.3. Product summary
17.2.4. Recent developments
17.3. Babylon Healthcare Service Limited
17.3.1. Company details
17.3.2. Financial outlook
17.3.3. Product summary
17.3.4. Recent developments
17.4. Buoy Health, Inc
17.4.1. Company details
17.4.2. Financial outlook
17.4.3. Product summary
17.4.4. Recent developments
17.5. GYANT.Com, Inc
17.5.1. Company details
17.5.2. Financial outlook
17.5.3. Product summary
17.5.4. Recent developments
17.6. Infermedica Sp. z o.o
17.6.1. Company details
17.6.2. Financial outlook
17.6.3. Product summary
17.6.4. Recent developments
17.7. Microsoft
17.7.1. Company details
17.7.2. Financial outlook
17.7.3. Product summary
17.7.4. Recent developments
17.8. PACT Care B.V
17.8.1. Company details
17.8.2. Financial outlook
17.8.3. Product summary
17.8.4. Recent developments
17.9. Sense.ly Inc
17.9.1. Company details
17.9.2. Financial outlook
17.9.3. Product summary
17.9.4. Recent developments
17.10. Others
18. List of Abbreviations
19. Reference Links
20. Conclusion
21. Research Scope