Over the last two decades, rapid technological advancements have facilitated the transformation of customer expectations while providing organisations with digital tools to offer innovative services. The rate of digitization is expected to accelerate due to the significant benefits that digitalization provides to customers. Thanks to technological advancements, customers can now share their experiences, ideas, and opinions with the masses with a single click. The current customer prefers reviews from strangers to advertisements and has high expectations for the customer experience. Furthermore, customers nowadays expect brands to respond quickly, to provide self-service options, to make solutions an d tools easily accessible, and to provide personalised messaging, among other services.
The COVID-19 crisis has hastened digital transformation trends, as evidenced by the development and expansion of digital infrastructure; the shift to digital service delivery by firms and within organisations, such as in education, healthcare, and retail; and increased adoption of digital technologies in manufacturing. Despite the fact that the pandemic has had a negative impact on many businesses, it has also revealed new entrepreneurial opportunities. As a result of changing consumer behaviour during and after the pandemic, it has boosted digital entrepreneurship, for example.
Asia-Pacific Digital Transformation Market Key Players:
Market Key players in the Asia-Pacific Digital Transformation Market are Accenture, Adobe Systems, Capgemini, Cognizant Technology Solutions Corporation, Dell, Inc., Google, Inc., IBM Corporation, Microsoft Corporation, Oracle Corporation, SAP SE.
Asia-Pacific Digital Transformation Market Segmentation:
By Component: Based on the Component, Asia-Pacific Digital Transformation Market is segmented as; Solution, Service.
By Type: Based on the Type, Asia-Pacific Digital Transformation Market is segmented as; Cloud, On-Premise.
By End-User: Based on the End-User, Asia-Pacific Digital Transformation Market is segmented as; BFSI, Healthcare, Education, Retail, IT & Telecom, Logistics & Transportation, Manufacturing, Others.
By Region: The Asia-Pacific Digital Transformation Market report covers Australia, China, India, Japan, South-Korea, Rest of Asia-Pacific.
This study also encompasses various drivers and restraining factors of this market for the forecast period. Various growth opportunities are also discussed in the report.