Thailand Business Process Outsourcing (BPO) Market Overview
According to SPER Market Research, the Thailand Business Process Outsourcing (BPO) Market is estimated to reach USD XX billion by 2033 with a CAGR of XX%.
Business process outsourcing, or BPO, is a concept where organisations contract with other organisations to carry out particular duties or jobs on their behalf. It is comparable to asking someone else to assist you with your homework or other odd jobs. In the BPO industry, large businesses frequently employ specialised firms to manage tasks like call answering, data entry, accounting, and customer service. These specialised businesses have the expertise and materials necessary to complete these tasks quickly and affordably. Businesses can spend more time on their core operations and save time and money by outsourcing these tasks. To make things go smoothly and efficiently, it's like different companies are working together as a team.
Exploring the Growth Drivers of the Thailand Business Process Outsourcing (BPO) Industry.
The Thailand BPO market is influenced by several factors. International companies value Thailand's skilled workforce with strong English language skills, which enables them to provide top-quality services globally. Secondly, Thailand's lower labour costs in comparison to other countries make it an appealing outsourcing destination, allowing businesses to save money while maintaining service quality. Thirdly, the government's assistance in attracting foreign BPO operations through policies, incentives, and investments such as tax breaks, infrastructure development, and training programmes has been critical. Finally, technological advances have made collaboration with offshore service providers easier, making outsourcing more convenient.
What challenges does the Thailand Business Process Outsourcing (BPO) Market face?
Thailand's BPO market faces challenges, including competition from other outsourcing destinations such as India and the Philippines, which have skilled workforces and lower labour costs. Language barriers limit the market potential for specific services, and infrastructure development is required to enable seamless communication. Economic and political stability are critical, as uncertainty can undermine businesses' confidence in choosing Thailand as a destination for outsourcing. To meet changing client demands, continuous upskilling and training are required. The Thailand BPO market faces critical challenges in addressing competition, language barriers, infrastructure development, stability, and skill development.
In what ways has the COVID-19 pandemic affected Thailand Business Process Outsourcing (BPO) Market?
The COVID-19 pandemic has had a significant impact on the Thailand BPO market. BPO service demand has been impacted by decreased outsourcing demand as a result of financial difficulties and global business disruptions. Lockdowns and social distancing measures forced BPO firms to adapt to remote work environments, causing logistical and connectivity issues. The pandemic highlighted the significance of business continuity planning, prompting BPO firms to quickly adapt to remote work, ensure data security, and maintain service quality. Changing customer needs prompted BPO firms to adapt their services, assisting industries such as healthcare and e-commerce. Investor confidence and decision-making were harmed, resulting in a slowdown in new BPO contracts and investments.
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Scope of the Report:
| Report Metric | Details |
| Market size available for years | 2019-2033 |
| Base year considered | 2022 |
| Forecast period | 2023-2033 |
| Segments covered | By Location, By Services, By Application, By Deployment Mode, By Organization Size, By Ownership, By Outsourcing Approach, By End User
|
| Regions covered | Bangkok, Pattaya, Phuket, Others
|
| Companies Covered | Accenture, Amdocs, Capgemini, CBRE, CGI Inc., Cognizant, Concentrix Corporation, ExlService Holdings Inc., Genpact, HCL Technologies Limited, IBM Corporation, Infosys Limited, NCR Corporation, Octopus Tech, Tech Mahindra Limited, TTEC, Unity Communications, Wipro Limited, Others.
|
Key Target Audience
- Large Enterprises
- Small and Medium-sized Enterprises
- Industry-specific Companies
- Startups and Entrepreneurs
- Global Companies
- Government Organization
Thailand Business Process Outsourcing (BPO) Market Segmentation:
1. By Location:
- Thailand Business Process Outsourcing (BPO) Market Value Share and Forecast, By Location, 2023-2033
- Offshore
- Onshore
- Nearshore
2. By Service:
- Thailand Business Process Outsourcing (BPO) Market Value Share and Forecast, By Service, 2023-2033
- Voice processing
- Telemarketing services
- Image editing services
- Virtual staffing services
- 3d visualization services
- Others
3. By Application:
- Thailand Business Process Outsourcing (BPO) Market Value Share and Forecast, By Application, 2023-2033
- Customer care
- Finance and accounting
- Talent and HR Services
- Sales and marketing
- Sourcing, Procurement & Supply Chain
- Facilities and administration
- Product engineering
- Training
- Others
4. By Deployment Mode:
- Thailand Business Process Outsourcing (BPO) Market Value Share and Forecast, By Deployment Mode, 2023-2033
- Cloud
- On Premise
5. By Region:
- Bangkok
- Pattaya
- Phuket
- Others
Key Topics Covered in the Report
- Thailand Business Process Outsourcing (BPO) Market Size (FY’2023-FY’2033)
- Overview of Thailand Business Process Outsourcing (BPO) Market
- Segmentation of Thailand Business Process Outsourcing (BPO) Market By Location (Offshore, Nearshore, Onshore).
- Segmentation of Thailand Business Process Outsourcing (BPO) Market By Services (Voice Processing, Telemarketing Services, 3D Visualization Services, Image Editing Services, Virtual Staffing Services, and Others)
- Segmentation of Thailand Business Process Outsourcing (BPO) Market By Application (Customer Care, Finance and Accounting, Talent and HR Services, Sales and Marketing, Sourcing, Procurement and Supply Chain, Facilities and Administration, Product Engineering, Training, Others)
- Segmentation of Thailand Business Process Outsourcing (BPO) Market By Deployment Mode (On Premise, Cloud)
- Segmentation of Thailand Business Process Outsourcing (BPO) Market By Organization Size (Large Enterprises, Small & Medium Enterprises)
- Segmentation of Thailand Business Process Outsourcing (BPO) Market By Ownership (Captive, and Third Party)
- Segmentation of Thailand Business Process Outsourcing (BPO) Market By Outsourcing Approach (Best-Shore, Bundled Services, Contract Based, and Fee For Service)
- Segmentation of Thailand Business Process Outsourcing (BPO) Market By End-User (BFSI, IT and Telecommunication, Healthcare, Manufacturing, Retail & E-commerce, Government & Defense, Transportation and Logistics, Travel & Hospitality, Education, Energy and Utilities, and Others)
- Statistical Snap of Thailand Business Process Outsourcing (BPO) Market
- Growth Analysis of Thailand Business Process Outsourcing (BPO) Market
- Problems and Challenges in Thailand Business Process Outsourcing (BPO) Market
- Competitive Landscape in the Thailand Business Process Outsourcing (BPO) Market
- Impact of COVID-19 and Demonetization on Thailand Business Process Outsourcing (BPO) Market
- Details on Recent Investment in Thailand Business Process Outsourcing (BPO) Market
- Competitive Analysis of Thailand Business Process Outsourcing (BPO) Market
- Key Players in the Thailand Business Process Outsourcing (BPO) Market
- SWOT Analysis of Thailand Business Process Outsourcing (BPO) Market
- Thailand Business Process Outsourcing (BPO) Market Future Outlook and Projections (FY’2023-FY’2033)
- Recommendations from Analyst
1. Introduction
1.1. Scope of the report
1.2. Market segment analysis
2. Research Methodology
2.1. Research data source
2.1.1. Secondary Data
2.1.2. Primary Data
2.1.3. SPER’s internal database
2.1.4. Premium insight from KOL’s
2.2. Market size estimation
2.2.1. Top-down and Bottom-up approach
2.3. Data triangulation
3. Executive Summary
4. Market Dynamics
4.1. Driver, Restraint, Opportunity and Challenges analysis
4.1.1. Drivers
4.1.2. Restraints
4.1.3. Opportunities
4.1.4. Challenges
4.2. COVID-19 Impacts of the Thailand Business Process Outsourcing (BPO) Market
5. Market variable and outlook
5.1. SWOT Analysis
5.1.1. Strengths
5.1.2. Weaknesses
5.1.3. Opportunities
5.1.4. Threats
5.2. PESTEL Analysis
5.2.1. Political Landscape
5.2.2. Economic Landscape
5.2.3. Social Landscape
5.2.4. Technological Landscape
5.2.5. Environmental Landscape
5.2.6. Legal Landscape
5.3. PORTER’s Five Forces
5.3.1. Bargaining power of suppliers
5.3.2. Bargaining power of buyers
5.3.3. Threat of Substitute
5.3.4. Threat of new entrant
5.3.5. Competitive rivalry
5.4. Heat Map Analysis
6. Competitive Landscape
6.1. Thailand Business Process Outsourcing (BPO) Market Manufacturing Base Distribution, Sales Area, Product Type
6.2. Mergers & Acquisitions, Partnerships, Product Launch, and Collaboration in Thailand Business Process Outsourcing (BPO) Market
7. Thailand Business Process Outsourcing (BPO) Market, By Location (USD Million)
7.1. Thailand Business Process Outsourcing (BPO) Market Value Share and Forecast, By Location, 2023-2033
7.2. Offshore
7.3. Onshore
7.4. Nearshore
8. Thailand Business Process Outsourcing (BPO) Market, By Service (USD Million)
8.1. Thailand Business Process Outsourcing (BPO) Market Value Share and Forecast, By Service, 2023-2033
8.2. Voice processing
8.3. Telemarketing services
8.4. Image editing services
8.5. Virtual staffing services
8.6. 3d visualization services
8.7. Others
9. Thailand Business Process Outsourcing (BPO) Market, By Application (USD Million)
9.1. Thailand Business Process Outsourcing (BPO) Market Value Share and Forecast, By Application, 2023-2033
9.2. Customer care
9.3. Finance and accounting
9.4. Talent and HR Services
9.5. Sales and marketing
9.6. Sourcing, Procurement & Supply Chain
9.7. Facilities and administration
9.8. Product engineering
9.9. Training
9.10. Others
10. Thailand Business Process Outsourcing (BPO) Market, By Deployment Mode (USD Million)
10.1. Thailand Business Process Outsourcing (BPO) Market Value Share and Forecast, By Deployment Mode, 2023-2033
10.2. Cloud
10.3. On Premise
11. Thailand Business Process Outsourcing (BPO) Market, By Organization Size (USD Million)
11.1. Thailand Business Process Outsourcing (BPO) Market Value Share and Forecast, By Organization Size, 2023-2033
11.2. Large Enterprises
11.3. Small & Medium Enterprises
12. Thailand Business Process Outsourcing (BPO) Market, By Ownership (USD Million)
12.1. Thailand Business Process Outsourcing (BPO) Market Value Share and Forecast, By Ownership, 2023-2033
12.2. Captive
12.3. Third Party
13. Thailand Business Process Outsourcing (BPO) Market, By Outsourcing Approach (USD Million)
13.1. Thailand Business Process Outsourcing (BPO) Market Value Share and Forecast, By Outsourcing Approach, 2023-2033
13.2. Contract based
13.3. Bundled services
13.4. Best-shore
13.5. Fee for service
14. Thailand Business Process Outsourcing (BPO) Market, By End User (USD Million)
14.1. Thailand Business Process Outsourcing (BPO) Market Value Share and Forecast, By End User, 2023-2033
14.2. IT and telecommunication
14.3. BFSI
14.4. Manufacturing
14.5. Healthcare
14.6. Government & Defense
14.7. Retail & E-Commerce
14.8. Transportation and logistics
14.9. Travel and hospitality
14.10. Energy and utilities
14.11. Education
14.12. Others
15. Thailand Business Process Outsourcing (BPO) Market Forecast, 2019-2033 (USD Million)
15.1. Thailand Business Process Outsourcing (BPO) Market Size and Market Share
16. Thailand Business Process Outsourcing (BPO) Market, By Location, 2019-2033 (USD Million)
16.1. Thailand Business Process Outsourcing (BPO) Market Size and Market Share By Location (2019-2026)
16.2. Thailand Business Process Outsourcing (BPO) Market Size and Market Share By Location (2027-2033)
17. Thailand Business Process Outsourcing (BPO) Market, By Service, 2019-2033 (USD Million)
17.1. Thailand Business Process Outsourcing (BPO) Market Size and Market Share By Service (2019-2026)
17.2. Thailand Business Process Outsourcing (BPO) Market Size and Market Share By Service (2027-2033)
18. Thailand Business Process Outsourcing (BPO) Market, By Application, 2019-2033 (USD Million)
18.1. Thailand Business Process Outsourcing (BPO) Market Size and Market Share By Application (2019-2026)
18.2. Thailand Business Process Outsourcing (BPO) Market Size and Market Share By Application (2027-2033)
19. Thailand Business Process Outsourcing (BPO) Market, By Deployment Mode, 2019-2033 (USD Million)
19.1. Thailand Business Process Outsourcing (BPO) Market Size and Market Share By Deployment Mode (2019-2026)
19.2. Thailand Business Process Outsourcing (BPO) Market Size and Market Share By Deployment Mode (2027-2033)
20. Thailand Business Process Outsourcing (BPO) Market, By Organization Size, 2019-2033 (USD Million)
20.1. Thailand Business Process Outsourcing (BPO) Market Size and Market Share By Organization Size (2019-2026)
20.2. Thailand Business Process Outsourcing (BPO) Market Size and Market Share By Organization Size (2027-2033)
21. Thailand Business Process Outsourcing (BPO) Market, By Ownership, 2019-2033 (USD Million)
21.1. Thailand Business Process Outsourcing (BPO) Market Size and Market Share By Ownership (2019-2026)
21.2. Thailand Business Process Outsourcing (BPO) Market Size and Market Share By Ownership (2027-2033)
22. Thailand Business Process Outsourcing (BPO) Market, By Outsourcing Approach, 2019-2033 (USD Million)
22.1. Thailand Business Process Outsourcing (BPO) Market Size and Market Share By Outsourcing Approach (2019-2026)
22.2. Thailand Business Process Outsourcing (BPO) Market Size and Market Share By Outsourcing Approach (2027-2033)
23. Thailand Business Process Outsourcing (BPO) Market, By End User, 2019-2033 (USD Million)
23.1. Thailand Business Process Outsourcing (BPO) Market Size and Market Share By End User (2019-2026)
23.2. Thailand Business Process Outsourcing (BPO) Market Size and Market Share By End User (2027-2033)
24. Thailand Business Process Outsourcing (BPO) Market, By Region, 2019-2033 (USD Million)
24.1. Thailand Business Process Outsourcing (BPO) Market Size and Market Share By Region (2019-2026)
24.2. Thailand Business Process Outsourcing (BPO) Market Size and Market Share By Region (2027-2033)
24.3. Bangkok
24.4. Pattaya
24.5. Phuket
24.6. Others
25. Company Profile
25.1. Accenture
25.1.1. Company details
25.1.2. Financial outlook
25.1.3. Product summary
25.1.4. Recent developments
25.2. Amdocs
25.2.1. Company details
25.2.2. Financial outlook
25.2.3. Product summary
25.2.4. Recent developments
25.3. Capgemini
25.3.1. Company details
25.3.2. Financial outlook
25.3.3. Product summary
25.3.4. Recent developments
25.4. CBRE
25.4.1. Company details
25.4.2. Financial outlook
25.4.3. Product summary
25.4.4. Recent developments
25.5. CGI Inc.
25.5.1. Company details
25.5.2. Financial outlook
25.5.3. Product summary
25.5.4. Recent developments
25.6. Cognizant
25.6.1. Company details
25.6.2. Financial outlook
25.6.3. Product summary
25.6.4. Recent developments
25.7. Concentrix Corporation
25.7.1. Company details
25.7.2. Financial outlook
25.7.3. Product summary
25.7.4. Recent developments
25.8. ExlService Holdings Inc.
25.8.1. Company details
25.8.2. Financial outlook
25.8.3. Product summary
25.8.4. Recent developments
25.9. Genpact
25.9.1. Company details
25.9.2. Financial outlook
25.9.3. Product summary
25.9.4. Recent developments
25.10. HCL Technologies Limited
25.10.1. Company details
25.10.2. Financial outlook
25.10.3. Product summary
25.10.4. Recent developments
25.11. IBM Corporation
25.11.1. Company details
25.11.2. Financial outlook
25.11.3. Product summary
25.11.4. Recent developments
25.12. Infosys Limited
25.12.1. Company details
25.12.2. Financial outlook
25.12.3. Product summary
25.12.4. Recent developments
25.13. NCR Corporation
25.13.1. Company details
25.13.2. Financial outlook
25.13.3. Product summary
25.13.4. Recent developments
25.14. Octopus Tech
25.14.1. Company details
25.14.2. Financial outlook
25.14.3. Product summary
25.14.4. Recent developments
25.15. Tech Mahindra Limited
25.15.1. Company details
25.15.2. Financial outlook
25.15.3. Product summary
25.15.4. Recent developments
25.16. TTEC
25.16.1. Company details
25.16.2. Financial outlook
25.16.3. Product summary
25.16.4. Recent developments
25.17. Unity Communications
25.17.1. Company details
25.17.2. Financial outlook
25.17.3. Product summary
25.17.4. Recent developments
25.18. Wipro Limited
25.18.1. Company details
25.18.2. Financial outlook
25.18.3. Product summary
25.18.4. Recent developments
25.19. Others
25.19.1. Company details
25.19.2. Financial outlook
25.19.3. Product summary
25.19.4. Recent developments
26. List of Abbreviations
27. Reference Links
28. Conclusion
29. Research Scope